What Do You Do With Guest Items Left Behind - Vacation Rental Mailbag


What do you do with guest items left behind at an #Airbnb or VRBO? Does the Airbnb guest expect the host to ship stuff back? Or do the guest items left behind go in the #VacationRental lost and found?

Angela Brown, The House Cleaning Guru says it's best to manage guest expectations. List in your house rules what happens or if there's a charge when guests leave stuff.

Do you offer a shipping service for guest items left behind? And if the house cleaner finds something during the turnover service how soon is the guest notified?

Comments

Post a Comment

Popular posts from this blog

Broken Vacuum! Who Pays? You or the Homeowner?

Image
Broken vacuum! So, who pays the house cleaner or the homeowner? Angela Brown, The House Cleaning Guru says we replace things we break while house cleaning. It's a cost of doing business. But a broken vacuum is normal wear and tear and the maid is not liable. Same rules apply for a toilet valve replacement as the broken vacuum. Sure, it may need vacuum repair, and you can apologize and be honest but set realistic expectations upfront. Replacement parts for old household items don't fall on the cleaning business owner or their employee. When the maid arrives to clean the vacuum and toilet should be in working order. And they should leave them in the same condition.
Read more

How Do I Know if I Did a Good Job Cleaning without Customer Approval?

Image
How do I know if I did a good job cleaning without customer approval? If you're a cleaning technician asking this question this #AskaHouseCleaner is for you.   #AngelaBrown The House Cleaning Guru says you don't need client approval. If you run a domestic cleaning service use a worksheet. Inspect your work after #cleaning and give yourself a thumbs up.  The cleaning checklist will keep you on task and activate your satisfaction guarantee. Clean with confidence and take pride in your work. All you need is self-approval and that comes from knowing your house cleaning. 
Read more

How to Break Up With a Client (House Cleaners and Maids)

Image
How to break up with a client - this cleaning advice is for house cleaners and maids. If you have difficult customers who are high maintenance it may be time to end the contract. Angela Brown, The House Cleaning Guru says write a break up script. You know that old "it's not you it's me" line? Make it about you when you drop the customer. End the working relationship with customer service and a smile. When you learn how to break up the homeowner will say goodbye with their blessing.
Read more