Savvy Cleaner - Training for House Cleaners and Maids

What is a general clean? (Also known as a maintenance clean.) When you do the walkthrough it's important to clarify with the client if you're doing a deep clean or a general clean. This way you can meet customer expectations. A general clean can apply to DIY cleaning or #cleaning done by maids. You can break maintenance cleaning into chunks and follow a routine so the house is clean often. Today's #AskaHouseCleaner sponsors are Savvy Cleaner Training (and producer of these cleaning videos.) And My Cleaning Connection - a resource hub for all things cleaning. #Angela Brown

Post-holiday clean up tips are on everybody's mind the day after the holiday. And today's #AskaHouseCleaner Expert Guest is Zeynep Mehmetoglu from Maid Bright. She runs one of the largest professional house cleaning companies in America. Post-holiday clean up tips are easy and systematic. "Tidying up starts before the holiday and makes after the holiday cleaning a breeze." It's more than putting decorations away before the house cleaners come. It's DIY cleaning of the fridge, appliances and guest rooms too. Sponsors for this show are Savvy Cleaner Training, (for house cleaners and maids). And HouseCleaning360 - a hub that partners homeowners with house cleaners.

Want to know why we call cleaning jobs "clients" not customers? Many house cleaners call them accounts, jobs, houses or cleans. At Savvy Cleaner Training, we teach residential cleaning techs to call jobs clients not customers. There is mutual respect and a professional perception that comes with titles or labels. Customers behave like clients when you refer to them as such and maids are frugal with their time if they see a job as billable hours. Speaking of billable hours, you can track them in the background of your business with https://housecallpro.com/Angela Today's #AskaHouseCleaner sponsors are Savvy Cleaner Training for house cleaners and maids. And Housecall Pro (The premiere scheduling software for service providers.) #AngelaBrown #SavvyCleaner

How do you clean around "Lived-in"? WHAT? Your house doesn't look like a Pinterest board? If you have stuff everywhere and you need tidying up, you're normal. Today's #AskaHouseCleaner brings straightening up and clutter-free, organizing tips. But a lived-in home is just that - lived-in. Angela Brown, The House Cleaning Guru says clutter removal is part of daily DIY cleaning. And housekeeping wasn't meant to be an hours-long event every day. Sponsors of today’s show are #SavvyCleaner (training for house cleaners and maids.) And My Cleaning Connection - a hub for all things #Cleaning.

Want to know what to put on your flyer to pick more cleaning business accounts? Bobby Walker of TRT Pressure Washing and Window Cleaning gives us tips. Streamline your CRM, scheduling and invoice details with https://HousecallPro.com/Angela Once you know what to put on your flyer, leaflet or door hangers, running flyers is a breeze. He shares how to get business from flyers. And he answers the question "do flyers still work?" If you're asking "should I run flyers to grow my cleaning business?" today's #AskaHouseCleaner is for you. Show sponsors are #SavvyCleaner (training for house cleaners and maids.) And Housecall Pro (software for cleaning business owners.)

How do you talk a customer out of firing you? If you are a house cleaner or maid and have that feeling "I think I'm getting fired" get of your comfort zone. Find out why. Keep all your cleaning business details organized with https://HousecallPro.com/Angela As maids or cleaning techs client communication is essential to a working relationship. Often, you can talk a customer out of firing you if you ask, and resolve the customer complaint. Offer an iron-clad satisfaction guarantee can keep you from telling your peers "I got fired from house cleaning." #Fired Today's #AskaHouseCleaner sponsors are #SavvyCleaner Training. (For house cleaners and maids.) And Housecall Pro (Premium software for residential cleaning business owners.)

Ever been too depressed to clean your house? Cleaning when depressed is almost impossible because it's just not a priority. And if you're too depressed to clean your house is easy to become overwhelmed, ashamed and desolate. Depression cleaning is not always the answer either - just plowing through doesn't solve the problem. Today on #AskaHouseCleaner Angela Brown gives tips on the time audit and how to rescue yourself. "Be the agent of you." Today's sponsor is Savvy Cleaner Training for house cleaners and maids.

"Cleaning relaxes me, should I start a cleaning business?" "Not so fast my friend." Angela Brown, The House Cleaning Guru advises. Professional house cleaning is not about relaxation on the job. You can relax in the evenings by having https://HousecallPro.com/Angela run your admin tasks automatically. But if you have a domestic cleaning service you will be trading time in exchange for money. Efficient cleaning a.k.a speed cleaning is the game if you want to succeed at #cleaning Today's sponsors are #SavvyCleaner Training for house cleaners and maids. And Housecall Pro an app for professional house cleaners. #AngelaBrown

Remarkable service. Wanna know how to get remarkable service from your house cleaner? Liz Trotter from Castle Keepers drops by the #AskaHouseCleaner show with answers. It's conversations the house cleaner has with the homeowner. And it's the maid meeting the housekeeping expectations set up on the walkthrough. Residential cleaning isn't hard but the results can get skewed if you trick the house cleaners. Today's sponsors are #Savvy Cleaner Training for house cleaners and maids. And HouseCleaning360, a hub that partners maids with homeowners. #SavvyCleaner #Cleaning

You know why we talk about toxic chemicals here? It's because they are in most every home. Cleaning detergents, strong cleaning products, cleaning degreasers, even cleaning aerosol spray. Many toxic chemicals need personal protective equipment (PPE) if you're going to use them all day. Angela Brown, The House Cleaning Guru is willing to talk about toxic chemicals so you can become familiar. She recommends reading the safety data sheets (SDS) for all chemicals before use. And if you are a professional house cleaner, she recommends chemical safety training. Today's #AskaHouseCleaner sponsor is Savvy Cleaner Training for house cleaners and maids. #SavvyCleaner #AngelaBrown

Wanna know why I bought 3 books instead of lunch? It is predictably irrational behavior and can double your house cleaning revenues. I bought 3 books instead of lunch when I meant to buy only one book. The book Predictably Irrational by Dan Ariely is about behavioral economics. He talks about selling a bundle of items rather than a single item (or service.) His buying observations tricked me too. It's human behavior to want a deal. And his selling observations came true when I bought 3 books in a bundle to get more for my money. Today's #AskaHouseCleaner sponsors are Savvy Cleaner. (Training for house cleaners and maids.)

Exact times or a range when you schedule cleaning appointments with customers? #AngelaBrown says exact times work best. "The world runs off a calendar and you can't keep a roster of accounts if you keep showing up late." Schedule all your appointments with https://HousecallPro.com/Angela Do your inventory the night before and keep your cleaning caddy prepared in advance. Work from a timetable and practice time management. Be on time for work and clients will refer more jobs to you. Start and end a job on time. Today's #AskaHouseCleaner sponsors are #SavvyCleaner training for house cleaners and maids. And Housecall Pro - The #1 rated software for service professionals.

Ever wonder how to stay safe when cleaning solo? House cleaners and maids ask this question. When working by yourself it's wise to carry pepper spray. #AngelaBrown says to wear appropriate attire when #cleaning. She says all your interactions with clients should send a clear message. "No sexual favors", and #PersonalSafety Personal protection is a big part of how to stay safe when cleaning solo. Today's sponsor is Savvy Cleaner Training. (Where housekeepers learn to have a no-nonsense attitude about personal safety.)

The cost of a mishandled complaint can cost you thousands in lost revenue. And then there is a cost of damage control and reputation management. Angela Brown, The House Cleaning Guru says take responsibility for your actions. If customer satisfaction is the question accept responsibility and do a re-clean or offer a refund. If you break an item while house cleaning offer to fix it, or offer to pay for a replacement. The cost of a mishandled complaint is an angry customer who is social media savvy. And when customers are angry it magnifies complaints. Today's Ask a House Cleaner sponsors are Savvy Cleaner (Training for house cleaners and maids.) And Savvy Perks (an affordable benefits program for cleaning business owners and their cleaning staff. #Responsibility #SavvyPerks #AngelaBrown

A towel monkey or towel swan is an inexpensive way to add some holiday flair to your vacation home or BNB. #Rentalpreneur Rachel Prince shares tips to delight your guests you're hosting this holiday season. An #Airbnb Christmas can be an inclusive celebration with generic but memorable moments. Today's Ask a House Cleaner sponsors are Turnover Cleaning Tips (for the live-in host who does the turnover services.) And Savvy Cleaner Training for house cleaners and maids. #AngelaBrown #Cleaning

Menopause almost wrecked my business this year. Nobody tells you that menopause is going to smack you upside the head with a bunch of whackadoodle hormones that are going to make you scream one minute and cry the next. Nobody (especially business owners) want to share that with you and how you are supposed to survive the joy of maturity. Well, hooray for all the courageous women out there who have braved the daily grind of running a business when they don't want to get out of bed in the morning and don't give a flip. Menopause almost wrecked my business this year - don't let it wreck yours. Today’s #AskaHouseCleaner sponsors are Savvy Cleaner Training for House Cleaners and Maids. #AngelaBrown #SavvyCleaner #Menopause Access the entire library of FREE cleaning videos that will help you run your business here: https://goo.gl/UCs92v

What do you do when flyers don't work? A cleaning business owner ran some flyers but no one called... In this episode of #AskaHouseCleaner we look at forms of social proof and how to target your marketing. #AngelaBrown says you can't market your cleaning business without the basics in place. i.e. A CTA (call to action), phone number, email, social media, and a QR code that leads people back to your website with ratings and reviews. Also don't forget your email or other URL to your business Facebook page. Gain VIP access to our entire FREE library of cleaning videos here: https://goo.gl/UCs92v Streamline your customer contact and scheduling process with https://HousecallPro.com/Angela Sponsors for this episode are Housecall Pro and #SavvyCleaner