The Cost of a Mishandled Complaint


The cost of a mishandled complaint can cost you thousands in lost revenue. And then there is a cost of damage control and reputation management.

Angela Brown, The House Cleaning Guru says take responsibility for your actions. If customer satisfaction is the question accept responsibility and do a re-clean or offer a refund. If you break an item while house cleaning offer to fix it, or offer to pay for a replacement.

The cost of a mishandled complaint is an angry customer who is social media savvy. And when customers are angry it magnifies complaints.

Today's Ask a House Cleaner sponsors are Savvy Cleaner (Training for house cleaners and maids.)
And Savvy Perks (an affordable benefits program for cleaning
business owners and their cleaning staff.

#Responsibility #SavvyPerks #AngelaBrown

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